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Dedicated Ser...  /  Support


- Support

TheNewPush wants our customers to get the most out of our services. We realize that sometimes technology can get confusing and your business has a wide array of issues to attend to. We are here for you.

Our support hotline can be accessed at any time by calling toll-free 1-888-642-7874 or emailing support@thenewpush.com.

In case of emergency, you can also page our tech support department by sending an email to page@thenewpush.com.

The Process
Support issues are entered into our ticket system; an account technician is assigned to the ticket and will follow up with you on the status of the problem. Once the problem has been solved the technician will ensure you receive notice and are completely satisfied with the resolution.

Live support hours are between 7 AM and 7 PM Monday through Friday MST.

Support Tiers
Tier 1
Tier 2
Tier 3
  • Email
  • File transfers
  • Login issues
  • Passwordsl
  • Programming
  • Apache administration
  • Database administration
  • Troubleshooting
  • Networking
  • Firewall administration
  • Server administration
  • Managed Services
  Free during set up then $75/hr
$100/hr ($75/hr with contract)
$150/hr ($125/hr with contract)

Support can be purchased in blocks with a discount. Please let us know what your needs are and we will outline a plan for you.

- Computer Support

Desktop SupportDo you want a computer support company dedicated to helping you when you need it most? Do you want a company that can support you by phone and remotely tap into your computer? Do you want to concentrate on running your business and not dealing with your computer issues? Keep your hardware service contracts but for all other support (including handholding and psychiatry), there’s only one tech support call you need to make.

PILLAR
212.255.3970
chief@pillarcc.com
Improving the relationship between people and technology since 1995.

- The Internet Survey







Netcraft is a well known firm providing research data and analysis on many aspects of the Internet. Netcraft has explored the Internet since 1995 and is a respected authority on the market share of web servers, operating systems, hosting providers, ISPs, encrypted transactions, electronic commerce, scripting languages and content technologies on the internet.


Netcraft is constantly monitoring and surveying the internet. It is one of the most reliable sources to find out about a provider, uptime, type of servers and trends. To find out what Netcraft knows about us, just click on the icons to your right. You may also click on the following links: www.thenewpush.com or thenewpush.com. Thank you for visiting us, and have a nice day!




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Advanced Server Hosting



Dial Up Phone Numbers

- Local dial up number for unlimited accounts
- World-wide dial up numbers for 10/50/150 hrs accounts

Email

- Secure Web Mail
- Email Administration

Database Access

- MySQL Databases
- PostgreSQL Databases

Connectivity Software

- PuTTY, Pageant, and PSCP
- WinSCP2
- Insight Connector

Connectivity Instructions

- Our documents complete with screen shots make it easy to get connected securely.

Ensim

- Reseller Administration
- Site Administration
- User Administration

 

 



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